Advising Procedures for CB215 - January 2010

General Notes:

WALK-IN SHIFTS - NEW ROLES

• Phone Counselor, identified on walk-in schedule (separate email to describe duties will be sent)
• Triage Counselor, identified on walk-in schedule (separate email sent to describe duties)
• Express Counselor, needs to be identified by each shift (duties below)
  
  Pulls students off list who have minor issues, as determined by the triage counselor.
  
  Issues include but are not limited to: third attempts, prerequisite errors, eMAP consult after getting test scores.
  
  If it looks like the issue will take more time, refer back to triage. (State up front that if you determine they may need more time you will refer them back to the main list)

IMAP PROGRAMS

Starting Tuesday, January 12th, check-in for IMAP programs will take place at an alternate location. Most likely in TC136 or CC015 but this has not been finalized.

COMPUTER SIGN-IN

The new electronic sign-in program will be launched in late January/early February. Training will be provided.

Specific Procedures:

1. Students will enter CB215 and sign in on paper.
2. Students will be called up individually to speak with the triage counselor to assess need. The triage counselor will determine if student should be referred to another office or seen by FT/PT counselor, cadre or express counselor.