Official High School Transcripts

 

Good afternoon, everyone, 

I'm sending this email as a reminder that students are required to submit official high school transcripts to document their high school graduation and for alternative placement purposes. During the pandemic, the College provided some flexibility to support students through a challenging time. However, to minimize fraudulent applications, we must ensure rigorous standards regarding the authenticity of submitted documents.

Raptor Central only accepts official HS transcripts submitted one of the following ways:

 o   In Person: 

§ Submit to Raptor Central. 

§ Present an official copy in a sealed envelope. Transcripts not in envelopes sealed by the high school are not considered official and are not acceptable. 

o   Mailed through USPS 

§ High school transcripts may also be submitted by mail, if mailed directly from a high school, school district, State Department of Education, or an Educational Evaluation Service.  

§ Official Transcripts should be mailed to: 

Montgomery College 

Raptor Central 

51 Mannakee Street 

Rockville, MD 20850 

 o   Electronic: 

§ Naviance - High school transcripts may be submitted electronically by high schools that use Naviance. 

§ Parchment - High school transcripts may be submitted electronically by high schools that use Parchment: parchment.com. 

§ Emailed - High school transcripts may also be submitted if emailed directly from a high school, school district, State Department of Education, or an Educational Evaluation Service. Transcripts emailed from students are not considered official and are not acceptable. 

Notes:

·       Homeschool transcripts should be signed and dated by the principal and submitted in a sealed envelope.

 ·       For students with foreign high school transcripts or diplomas: submit an official high school transcript /secondary school completion credential in a sealed envelope OR official evaluation of foreign transcript. All documents must be in English. If translated, submit an official copy of the native language version together with a certified English translation.

We recognize that there may need to be rare exceptions on a case-by-case basis. If you encounter any issues or questions, please let me know.

Warm regards,

Stacey

Stacey Gustavson (pronounce)

Director of College Access and Enrollment, Montgomery College

     

Application Issues/Updates to Admission Terms - Request to Raptor Central

If you want to make changes to student admission term or any other student application issues, please email

admapps@montgomerycollege.edu

Please include M# in request.  

Thanks.

 

Jonathan Ridguard

Raptor Central Manager

Montgomery College

Silver Spring/Takoma Park

APPG - Spring/Summer 2021 - Guidance from Raptor Central

For MCPS students who meet the requirements for APPG, their scores are automatically sent to us within two weeks of their application and after second semester grades have been posted. If you suspect that a score should have come over and it didn’t, please send us the student’s transcript and we will manually check for APPG eligibility. If it meets the requirement then we will update the student record. We are asking that everyone use our online request form as it assists us in processing documents more efficiently. Here is the link: www.montgomerycollege.edu/rc-request

Best regards,

Stacey

Raptor Central Updates - Spring 2021

1. The Raptor Central Request form has a new alias - www.montgomerycollege.edu/rc-request.  Feel free to use this link when working with students. 
2. Raptor Central has started up their Virtual Office Hours which will be Tuesdays from 2pm to 6pm and Thursdays from 10am to 2pm throughout the rest of the semester.  This information is up on their webpage, which includes a Zoom link to access the office hours.

Access Realignment Reminder

 

As we prepare for the Spring semester, this notification serves as a reminder regarding the Access Realignment that went live on February 24, 2020.

Raptor Central continues to provide services formerly offered at the Welcome Centers and Response Center. In addition, the following services have transitioned from Records and Registration to Raptor Central:

 

• Applications
• Paper applications for all admissions types
• Online applications excluding F1 students
• Assessment scores
• Paper
• Upload eSAT scores
• Assessment codes related to unofficial college transcripts (FAUV)
• Transcripts
• High School
• Provide walk-in MC transcripts (suspended during remote operations)
• Holds. Remove the following holds with appropriate documentation:
• Underage hold
• Early Placement
• Permission to enroll forms for visiting students
• FERPA Release Form in Banner/Imaging
• Increase maximum hours for registration
• Change admission term to earlier term than which student originally applied for (ex: student applied for Fall 2020 but instead wishes to take classes during Summer 2020).
• Process basic enrollment verifications (suspended during remote operations)

 

Raptor Central can be reached via our Online Request Form or by email at raptorcentral@montgomerycollege.edu.  For a list of services and remote options offered by Raptor Central, please visit: https://www.montgomerycollege.edu/admissions-registration/raptor-central/index.html.

 

Records and Registration continues to provide the following services:

 

• Registration
• On-time registration
• Information changes (address, name, social security number, visa, citizenship)
• Major changes
• Reactivations
• Academic appeals
• Grade changes
• Course scheduling
• Graduation
• Transcript evaluation
• International students
• Veterans
• Outgoing transcripts (Parchment only)
• Enrollment verifications
• Involuntary withdrawals
• Tuition refund appeals
• Residency appeals
• Dream Act
• Disability tuition waiver
• Senior citizen tuition waiver
• Course substitutions
• Reverse transfer
• General education appeals
• Health Sciences application
• Academic standing changes
• Permission to enroll (for students who seek to take classes at another institution as a visiting student and wish to transfer classes back to MC)

If assistance is needed in Records and Registration and you are unsure of whom to contact, please reach out to your Campus Registrar.  For information on Records and Registration, please visit:

https://www.montgomerycollege.edu/admissions-registration/contact.html

 

If you have any questions or concerns, please do not hesitate to reach out to us.

 

Sincerely,

 

Marjorie M. Davis. M.S., D.S.O.

Campus Registrar

Records & Registration

Takoma Park/Silver Spring Campus

Remote:240-578-5455

Tel: 240-567-1493

Fax: 240-567-1497

Email: marjorie.davis@montgomerycollege.edu

College Website: www.montgomerycollege.edu

Raptor Central Schedule - December Hours

I would like to share a few Raptor Central scheduling updates for this month. As student inquiries begin increasing ahead of the Spring semester, we will be offering two dates with evening hours. Please note the following:

Tuesday, December 8: Open from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m.

Wednesday, December 16: Open from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m.

Raptor Central will be closed on Wednesday, December 9 from 2 to 4 p.m. for a staff meeting (phones and processing will be suspended during this time. Feel free to email me for all urgent matters during this time at Stacey.gustavson@montgomerycollege.edu.)

As a reminder:

Walk-in services at Raptor Central campus locations are suspended until further notice. Remotely, we will continue to assist students with services such as general information, admissions applications, enrollment support, Permission to Enroll forms, receiving high school transcripts, test scores, and more.

Contact us by:

o   Phone: 240-567-5000. Normal hours are Monday through Friday, 10 a.m. to 1 p.m. and 2 p.m. to 4 p.m.

o   Completing the Raptor Central Online Request form. (Staff will process requests Monday through Friday from 8 a.m. to 5 p.m. during normal business operations. Students can expect a response within 3-5 business days, based on the complexity of the request.

Let me know if you have any questions.

Best,

Stacey

Raptor Central - Peak Advising/New Request Form

Good afternoon,

FYI, Raptor Central is transitioning to an Online Request form during peak to help manage the flow of inquiries they receive and hopefully prioritize responses.  Therefore, please direct students to that online form instead of the raptorcentral@montgomerycollege.edu email.  As you’ll see, faculty and staff are encourage to use the form too when requesting updates for students.  Between me and Stacey, we will provide updated language for the intro SF page. 

Additionally, you can expect the Raptor Central email address throughout the website to be replaced by the link to the Raptor Central Online Request Form.

Regards,

Marcus       

Access Realignment

This notification serves as a reminder regarding the Access Realignment that went live on February 24, 2020.

Services that have transitioned from Records and Registration to Raptor Central include the following:

• Process paper applications for all admissions types 
• Process online applications excluding F1 students • Process paper assessment scores • Upload eSAT scores 
• Process high school transcripts 
• Input FERPA Release Form in Banner/Imaging 
• Increase maximum hours for registration
• Produce walk-in transcripts (suspended during remote operations) 
• Process basic enrollment verifications (suspended during remote operations) 
• Input assessment codes related to unofficial college transcripts 
• Process permission to enroll forms 
• Change admission term to earlier term than which student originally applied for (ex: student applied for Fall 2020 but instead wishes to take classes during Summer 2020).  

Raptor Central can be reached at raptorcentral@montgomerycollege.edu. For a complete list of services offered by Raptor Central, please visit: https://www.montgomerycollege.edu/admissions-registration/raptor-central/index.html.

Services that Records and Registration continues to provide include the following:

• Registration 
• On-time registration
• Information changes (address, name, social security number, visa, citizenship)
• Major changes 
• Reactivations 
• Academic appeals 
• Grade changes 
• Course scheduling
• Graduation 
• Transcript evaluation 
• International students
• Veterans 
• Outgoing transcripts (Parchment only)
• Enrollment verifications
• Involuntary withdrawals
• Tuition refund appeals 
• Residency appeals 
• Dream Act
• Disability tuition waiver 
• Senior citizen tuition waiver 
• Course substitutions 
• Reverse transfer 
• General education appeals
• Health Sciences application
• Academic standing changes 

For information on Records and Registration, please visit: https://www.montgomerycollege.edu/admissions-registration/contact.html

Although we are working remotely, any forms that need to be submitted to Records and Registration can be emailed for processing.   Requests can be sent to the specific person responsible for that function, and anything we would normally see over the counter can be emailed to the appropriate Campus Registrar who will forward accordingly. 

For Germantown Records and Registration: 

• Astrid Correa-Abdullah – graduation, course substitutions 
• Carlos Smith – transcript evaluation, reverse transfer, academic appeals 
• Natalia Jackson – course scheduling 
• Bridgette Grant – outgoing transcripts, enrollment verifications
• Movie Smith – veterans 

For Rockville Records and Registration:

For immediate assistance for processing major changes, address changes, registration, student reactivation, involuntary withdrawals (see link for forms below), please contact the following staff based on the beginning letter of your last name:

Please include M#

• ​Thuy.Cao@montgomerycollege.edu  (A-G)
• Eunice.Ndoung@montgomerycollege.edu (H-M)
• Nina.Tavakoli@montgomerycollege.edu (N-T)
• Priscyla.Aguilar@montgomerycollege.com (U-Z)

Students may do the following online and via email:

·         Online registration

·         Grade processing (Faculty)

·         E-mail inquiries

·         Information/Address changes w/ photo id and supporting documentation

·         Outgoing transcript requests (Parchment only)

·         Program of study changes

·         Reactivation

Please find all Student Forms here-- https://www.montgomerycollege.edu/admissions-registration/student-resources/student-forms.html and email back to eunice.ndoung@montgomerycollege.edu 

Raptor Central - Summer 2020 Hours

Beginning June 1, 2020 (today), in order to respond to the high call volume, email inquiries, and admissions applications, Raptor Central will maximize their staff support during peak hours of the day to expedite these requests. 

As a result, patrons who wish to receive phone support can access staff between the hours of 10:00am to 1:00pm and 2:00pm to 4:00pm, Monday through Friday.  Patrons who wish to email Raptor Central can send documents to raptorcentral@montgomerycollege.edu at any time of the day.  Staff will respond to email requests from 8:30am to 5:00pm, Monday through Friday and patrons can expect a response within 3-5 business days, based on the complexity of the request.