Financial Aid - August Peak Operations

We have just updated our peak remote contact guidance on the web.  Students can still email and call. We have increased our hours and number of staff on the phone. We are not taking any new zoom appointments at this time, we are booked through the first week of school.  Counselors and Specialist are now also on the phones and assistants are paired with counselors if more assistance is needed.  If a student needs an extended appointment, that cannot be handle in one phone call, counselors will set a specific call back with that student.  

Messages to students:

·         Financial aid remote operations: https://www.montgomerycollege.edu/paying-for-college/financial-aid/remote-service-options.html

·         Prepare students for an extended wait on phones, but if they hang on they will be served.   

·         If they did not put their social security number on their admissions application or the number is incorrect we will not be able to access their FAFSA, see letter below we recently sent out. With instructions.

·         They need to complete their files as soon as possible. There is an entire web page with information on how to submit electronic forms: https://www.montgomerycollege.edu/paying-for-college/financial-aid/submitting-forms-electronically.html

·         When completing files,  Reservation Forms need to be submitted at least 5 days before the delete to ensure classes are held.

Hope this helps. We know student are frustrated with the time it is taking to respond, so are we, but we have all hands on deck and are still reviewing appeals and working on awarding files.  Judy

 

Judith M. Taylor
________________________________

Hello all,

We are getting ready to send suspense emails to 2021 aid year applicants.  For these applicants we are unable to bring their FAFSA into our system. Attached please find the email text.

If a student calls or emails about this, please check the following to instruct them accordingly:

1)      Check ‘SSN’ on SPAIDEN under ‘Biographical’ tab for the student. If its blank or incorrect (after verifying with them), ask them to mail a copy of their SSN card along with a copy of their picture ID (back and front) to:

Ernest Cartledge

Director of Records & Registration and College Registrar

____________ 

Once the SSN is updated on SPAIDEN, their FAFSA would be downloaded on the next data load run.

2)      If the student does not have the M# or you cannot find the student on SPAIDEN, then they need to get admitted to Montgomery College.

3)      If none of the above applies to them, then please contact Harry Li to see what the reason is.

Thanks,

Shamsah